Privacy Policy

Welcome to Twin, your online casino. Twin protects your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, process, and disclose your data when you use our website, services, and applications (collectively, the "Services"). We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European Union customers, and other relevant regulations in the jurisdictions where we offer our services. By using Twin, you agree to the terms of this Privacy Policy. Please read it carefully.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly during registration, such as your full name, date of birth, gender, email address, postal address, phone number, and nationality. We also collect identification documents (e.g., passport, driving license) as required by our licensing authority for verification.
• Financial Information: When you make deposits or withdrawals, we collect payment method details, such as credit/debit card numbers (partially masked), bank account information, and e-wallet details. We do not store full payment card details on our servers.
• Transactional Information: We keep records of your betting activity, deposits, withdrawals, game history, and communications related to your account.
• Technical and Usage Data: This includes your IP address, browser type and version, operating system, device type, referral sources, pages viewed, time spent on our site, and other diagnostic data. This data helps us understand how you interact with Twin.
• Communication Data: Records of your interactions with our customer support team via live chat, email, or telephone.
• Publicly Available Information: In certain circumstances, we may collect information about you from public sources to comply with our legal and regulatory obligations, such as anti-money laundering checks.

We use the information we collect for various purposes, to enhance your Twin experience:

• To Provide and Maintain Our Services: This includes managing your account, processing your bets, deposits, and withdrawals, and providing access to our games.
• For Security and Verification: To verify your identity, prevent fraud, money laundering, and other illegal activities, and maintain the integrity of our platform. This is a crucial aspect of responsible gaming at Twin.
• To Communicate with You: Sending you important updates, service announcements, security alerts, and responding to your inquiries.
• For Personalisation: Tailoring our services and content to your preferences, such as recommending games you might enjoy.
• For Marketing and Promotional Purposes: With your consent, we may send you information about promotions, bonuses, and new games offered by Twin. You can opt out of marketing communications at any time.
• For Analytics and Improvement: Analysing usage patterns to improve our website design, game selection, and user experience.
• For Legal and Regulatory Compliance: Fulfilling our obligations under applicable laws and regulations, including reporting to regulatory bodies.

Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the data we collect and the specific context in which we collect it. We primarily process your data on the following bases:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party, such as our Terms and Conditions, to provide you with our gaming services.
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which Twin is subject, such as anti-money laundering regulations, age verification, and responsible gaming requirements.
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by Twin or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes purposes like fraud prevention, network and information security, and improving our services.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.

We may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT and hosting providers, customer support platforms, and identity verification services. These providers are contractually obligated to protect your data and only use it for the purposes specified by Twin.
• Regulatory and Legal Authorities: We will disclose your information when required by law, court order, or governmental regulation, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others. This includes sharing data with our licensing authority and anti-money laundering agencies.
• Affiliates and Business Partners: We may share data with our affiliated companies or business partners for operational purposes, provided they adhere to equivalent data protection standards.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal data to third parties.

The security of your personal data is paramount to us at Twin. We implement technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Socket Layer) technology.
• Access Controls: Access to your personal data is restricted to authorised personnel only, who are bound by strict confidentiality obligations.
• Firewalls: Our systems are protected by advanced firewall technologies to prevent unauthorised network access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain data that is necessary for the purposes outlined in this policy.

While we protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

Under applicable data protection laws, particularly the GDPR, you have several rights regarding your personal data. Twin facilitates the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data in certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, particularly when processing is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

Twin uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and for marketing purposes. Cookies are small text files placed on your device by websites that you visit.

• Essential Cookies: These are strictly necessary for the operation of our website and to enable you to use its features, such as logging in and accessing secure areas.
• Analytical/Performance Cookies: These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name, and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling essential cookies may prevent you from taking full advantage of the Twin website.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing. For example:

• Account Data: We generally retain your account information for the duration of your active account with Twin and for a period thereafter as required by our legal and regulatory obligations, typically 5 to 7 years after account closure, to comply with anti-money laundering and responsible gaming regulations.
• Transactional Data: Records of your bets, deposits, and withdrawals are retained for similar periods to comply with financial regulations and for audit purposes.
• Communication Data: Records of your interactions with customer support may be retained for a shorter period, unless needed for legal defence or regulatory compliance.

When your personal data is no longer required, we will securely delete or anonymise it.

As an international online casino, Twin may transfer your personal data to countries outside of your country of residence, including countries outside the European Economic Area (EEA). This may occur if our service providers or servers are located in different jurisdictions. When we transfer your data internationally, we take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing other legally approved mechanisms for data transfer.

By using Twin, you acknowledge and agree to such international transfers of your personal data.

Twin's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe that a child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Twin after any modifications to this policy will constitute your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• By Email: [email protected]
• Through Our Website: Via the live chat or contact form available on the Twin website.
• By Post: To our registered office address, which can be found in our Terms and Conditions.

We resolve any inquiries or complaints promptly and transparently.